FAQ

Where do you source your fruits?

Our fruits are grown in regions across Japan, including Shikoku, Kyushu, Wakayama, and Yamanashi.
Are Kimino drinks vegan and gluten-free?

Yes, all of our products are vegan and gluten-free.
I want to carry Kimino in my store.

Please visit our Wholesale page or email wholesale@kimino.com
Where do you ship?

We currently ship within the United States and Japan.
How much is Shipping?

Orders of $48 USD or more qualify for free shipping. For orders under that amount, shipping costs vary by location.
I need to change or cancel my order — what should I do?

If your order has not shipped, contact help@kimino.com as soon as possible.
Do you accept returns?

As our beverages are perishable, we do not accept returns. If your order arrives damaged or incorrect, please contact us.
How do subscriptions work?

Subscribe to receive your preferred drinks at regular intervals. Receive 10% of all orders. Manage your subscription in your account.
Can I pause, skip, or cancel my subscription?

Yes, at any time through your account dashboard.